Our Process

Explore below to find out more about the Luna and Lamb Custom Creation Process.

Our process

STEP 1

You have a special idea you want to bring to life. Whether it’s a meaningful moment, the love of a family member, or even a furry friend, we’re here to help you turn it into a lifelong keepsake!

our process

STEP 2

Let’s chat about your vision! You will send an enquiry through using the custom tab and we will have a look at some pictures for inspiration and talk prices. I’ll create a design for your approval before we move forward.

OUR PROCESS

STEP 3

Love the design? Yay! To secure your order, a 20% deposit will be paid and I’ll get to work on your one-of-a-kind, custom masterpiece.

our process

STEP 4

Time for the magic! I’ll work my creative magic to bring your design to life. Every piece is a unique version of your vision, and I’ll work closely from the agreed design to hand-sculpt every part of your piece. Turnaround time varies – let’s chat about that when we get started.

OUR PROCESS

STEP 5

The BEST part – your piece is ready! I’ll carefully pack it up with love and send it your way. You’ll pay the remaining balance when it’s ready to ship and boom – your custom piece is all yours.

OUR PROCESS

STEP 6

Cue the happy dance! You now have a beautiful, one-of-a-kind treasure that captures life’s most meaningful moments.

Please Note: By placing an order, you acknowledge and agree to the terms and conditions outlined in the footer section of our website. We kindly ask that you review all documents prior to completing your purchase. Thank you for your cooperation.

Other Information

Turnaround Time:

I aim to begin work on your piece within 2 business days of receiving your deposit. Typically pieces are completed within 2-3 weeks from this point, though this timeline may extend slightly during peak periods. If, for any reason, the timeline extends beyond this, I will inform you promptly.

If you need your piece sooner, please let me know during the confirmation stage, and I’ll do my best to accommodate your request. Please note that rush orders will incur an additional fee.

The Finished Piece

At Luna and Lamb Studios, we hand-make every custom piece to reflect the unique essence of your pet. Therefore, whilst I strive for lifelike details, each creation serves as an artistic representation of your pet, rather than a perfect replica.

I finish my pieces using a coating of varnish or glossy UV resin for durability and a beautiful finish.

Our creations make thoughtful gifts and will arrive beautifully packaged. You will have an option to include a card or personal note for an extra special touch.

Before placing an order, I kindly ask that you review our care instructions to ensure longevity of your keepsake.

Thank you for choosing Luna and Lamb Studios.

Commonly Asked Questions

How do I place a custom order?
To place an order, simply fill out the request form below. Once I receive your submission, I will be in touch within 3 business days to confirm the details and discuss your specific vision.

Will my piece look exactly like the photos of my pet?
Each piece is an artistic representation of your pet, not an exact replica. While I focus on capturing a lifelike finish, the size and handmade nature of the pieces means there will be some variations in the final result.

Do you only do dog pieces?
Definitely not! I am able to create all forms of furry and scaly friends in the form of a realistic and playful figurine.

Can I request changes to my design after placing my order?
Once your order is confirmed and deposit has been made, I will start creating your piece. You will receive a preview of your piece prior to baking. This is your chance to suggest any adjustments. We want you to love your piece, so I will make revisions to make sure it meets your expectations.

I want something other than the options you offer. Is this possible?
Absolutely! Whilst I offer the options of realistic and playful figurines, I also have the ability to create exactly what you are after. Please detail what you would love to create in the request form and I will see what I can do.

What materials do you use for custom pieces?
All custom pieces are handmade using high quality materials. All figurines are made from polymer clay and acrylic paint to refine every detail. These pieces are finished using UV resin or varnish.

What if I'm not happy with my custom piece?
We want you to be completely satisfied with your creation. If there is an issue with your order, please contact me within 24 hours of receiving your piece and I will work with you to find a solution.

Please direct all other questions to the contact tab and I will reply to any specific queries.